1) Right of withdrawal
*Good news: The return period for our products is extended from 2/11/2020, you will have until 31/01/2021 to return your products purchased on this e-shop. You can anticipate your Christmas shopping with complete peace of mind.
According to article L.221-18 of the French Consumer Code, all customers who place an order on a merchant site can exercise their right of withdrawal within 14 days of delivery of their product(s) without any justification. particular.
To return the product(s) you ordered, you must complete the return form which is in the package you received (you can also download it from our site) and follow the instructions. The costs of returning your products are your responsibility. Upon receipt of your products, we will issue a partial or full refund of your order (depending on the number of products returned - and excluding any return delivery charges you paid) within 14 calendar days (at most later) after receipt of your product(s). The refund will be made to the credit card you used to place your order.
NB: returns will not be accepted if the products are not in their packaging or in their original condition . Products must not be removed from their packaging in order to be returned.
2)Defective product
If you have received a defective product, please contact our customer service at contactuk@silverlit.com with the following information:
Upon receipt of this information, we will study your request and send you either a refund or a replacement of the defective parts if and only if your request meets our warranty conditions (purchase less than 2 years, normal use of the product, etc.)
3) Product error or delivery problem
If you received the wrong item or one of your items was damaged during the delivery of your order, please contact our customer service via the address contactfr@silverlit.com indicating the following information:
Whatever your problem, we will try to find a solution.
